Contact ASF-Pass Vignette Guide

Have a question about Austrian vignettes? We are here to help. Check our FAQ page first — your question may already be answered there.

Contact Information

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Email
[email protected]

Response within 2 business days

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Phone
+43 1 345 6781

Mon–Fri, 09:00–18:00 CET

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Office
Favoritenstraße 44, 1040 Wien, Austria

Send a Message

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Response Times

Contact MethodTypical Response TimeHours
Email / Contact form1–2 business days24/7 receipt
PhoneImmediate (during hours)Mon–Fri 09:00–18:00 CET

During peak travel periods (June–August, December–January), response times may be slightly longer. We aim to respond to all enquiries within 3 business days at most.

What We Can Help With

  • Questions about which vignette type is right for your trip
  • Clarification of validity rules and conditions
  • Information about special toll sections on your planned route
  • Guidance on the digital vs. sticker vignette choice
  • Reporting inaccuracies or outdated information on our site
  • General questions about driving in Austria
Please Note: We are an information resource, not ASFINAG. For issues with your actual vignette purchase, cancellations, or technical problems with the ASFINAG system, please contact ASFINAG directly at +43 800 400 12 440 or [email protected].